Menards

I bought 5 master craft doors from menards and they ship them to Menards with just two plastic bands holding them together. The plastic piece holding the door to the jam just falls out and the jam comes apart. These were 36” oak veneered doors which are very heavy. Not only did I have to put the jams back together because they were broken, when I went to hang them 3 of the 5 doors top hinge was not mortised in. Unbelievable, after fixing the hinges I was still having trouble with 3 of the doors to find out they were wider than the other two. I’ll have to rework the jams to somehow make it work. Don’t buy these doors. Spend the extra money and go somewhere else. I would have brought them back but I was unaware of how terrible they were until I removed them from the packaging and they were at my cabin.

ONLINE ORDERERS BEWARE. When you show up to pick up your product and it ends up damaged with them not having a hood replacement, they will force you to take the item even if you don't want it and go to the front desk (then they mark it as you picked it up) in which they will give you store credit. I'm beyond pissed I didn't want $500+ in credit I'd rather just buy the door somewhere else or just have the money since I NEVER LEFT THE PROPERTY, a complete scam, after arguing a bit they told me they refunded my card (i havent seen any refunds to my card) i got a gift card in the mail with no real paperwork or explanation. They need to fix their policy and allow for rejection of products, if I'm buying something brand new I don't want dents to be all over it that's menards fault not mine so why do I have to pay for it.

this place is first come first serve but the dock is a very limited as there's only three spots available so if you come the wrong time of day they might tell you to back out of the gate and go park in the parking lot. they do have a security gate to go through but you have to be careful because there are also customers of Menards that will be trying to get around you to go through the customer pickup side of the gate. when you get back to the docks this place is crowded with very little maneuvering room to make a u-turn so that you can back into the dock but an experienced driver shouldn't have any problem with this type of maneuver. just be careful there's a lot of things to hit

We bought a stove paid for it in full plus installation and delivery and to haul away the old one. They called today to inform us that when you buy a stove or any appliance it doesn't come with a power cord.?! And if we wanted to order one we could...... why would I buy a stove if the cord is not attached. That's absolutely insane and why would you not inform the person buying an appliance that it doesn't come with one. Poor customer service.

Poor customer service from Manager on duty 9/6/2023 at 4:30pm. Called this morning about having a business tax exempt registration with menards. Person on phone said to come in with receipt and ask for a tax return for business. Went in and gave them 12 receipts for tax return. Manager said she doesn’t want to do it because it’ll take hours to data entry. I’m a customer and you’re the manager. You’re supposed to serve your customers. Not sure how she got hired as a manager.

I've spent way to much money here to be treated so awful. Customer service absolute garbage. Since when do your "managers" find it ok to be aggressive with the customer? I will never spend another dollar at any Menards again, period. If there was an option for anything lower then a one star review this branch if anything deserves it!

I recently purchased a range stove from Mendars(whirlpool), and I must say that my experience has been nothing short of frustrating and disappointing. After bringing the stove home, it became apparent that it was not functioning as it should. I immediately reached out to their customer service, hoping for a prompt resolution. To my surprise, I encountered resistance from the store when I requested a replacement for the faulty stove. Despite having purchased protection for the appliance, they were unwilling to acknowledge the issue and provide a replacement. This lack of accountability and willingness to stand behind their products was truly disheartening. As a last resort, I contacted the company directly in hopes of a resolution. While they did send a technician, the outcome was far from satisfactory. The technician's response, claiming that the stove's performance was acceptable, left me baffled and frustrated. I had expected a brand-new appliance to work flawlessly, and this experience has shattered my confidence in both the product and the store. This entire ordeal has been incredibly inconvenient and has resulted in additional costs and time spent dealing with the issue. I had hoped for a seamless shopping experience and a reliable product, but unfortunately, I have been left feeling deceived and let down. I strongly advise potential customers to think twice before making a purchase from [, Mendars my experience indicates a lack of commitment to customer satisfaction and product quality I won't to buy anything from Mendars bad quality and bad service.